FAQ

  • How accurate is Mobile Locate?

    Locate position accuracy is dependent on a variety of criteria such as cell phone reception, GPS settings and more. Results may vary from 10 meters up to several thousand of meters. At Mobile Phone Locate, we use both GPS and cell network data to ensure you get the best possible location data, every time. Each time a successful locate is performed, you will see an accuracy radius indicating the area where the phone is located.
  • Do I need to install an app or software on my phone?

    No software or application installation is required.
  • Will This Service Work With My Cellphone?
    Yes, our service works with ALL phones, smart phones and feature phones as long as your phone is on a supported cellular network.
  • Can I locate anyone's phone?

    You may locate any phone on networks which we support, and only after you have subscribed to our service. You must have the handset in your possession at the time of registration and must opt-in to our service via SMS.
  • What Happens If I Don't Receive The Opt-In Text Message?

    If the phone you were attempting to locate did not receive the opt-in text message, use this alternate method. From the map screen page, left click the Phone Name and select "Phone Verify". We will call the phone you are adding to our system and you will be instructed to enter a 4 digit code into the box on the phone verify page.
  • Can I stop the location services at anytime?

    Yes. You can opt-out at anytime, once you have opted out, an SMS is sent to the handset notifying you that the location services have stopped.
  • How do I remove a phone from my active list?

    Removing a phone from your account is easy. Simply login to Mobile Locate and select the phone you want to remove. Select “Remove Phone” from the menu options. Mobile Phone Locate will confirm removal of your phone. Choose “Ok” and you’re done. The phone’s user will immediately receive a final opt-out SMS text message as confirmation.
  • What Does The Welcome SMS Message Say?

    welcome sms message
  • What Does The Stop/Opt Out Message Say?

    opt out message
  • Do I Receive A SMS Message Every Time I Locate The Phone?

    No.
  • >
    After The Opt-In Message Is Accepted Will Your Phone Receive Any Other Messages?

    Yes. We are required to send a periodic reminder message to the phone every 90 days, which lets the handset owner know our service is on their phone. This messages states, "Reminder: you're sharing your phone's location w/LVGPS Mobile Locate. Reply STOP to end, HELP for info. Msg & Data rates apply."
  • Whre Does Mobile Locate Service Work?

    Currently ONLY in the United States and Canada.
  • Can Mobile Locate find a lost or stolen phone?

    Possibly, if the phone was registered with our service prior to it becoming lost/stolen. However, our service was never designed for this specific application, it's a family locate service. Please don't contact us asking to find your lost/stolen phone! Our system is permission based, meaning in order to locate your phone it must already have been opted into our system.
  • I don’t see my phone carrier on the list!

    We’re working hard to expand our network of carriers. At this time, we work with ATT, Cricket Wireless, Boost Mobile, Trac Phones, Verizon, Sprint PCS, TMobile, Rogers and Telus. If you don’t see your phone on the list, check back often. Your carrier is coming soon!
  • I’m concerned about security. How do you protect my personal information?

    Your location information is private and we keep it that way. Your data is protected by our Terms and Conditions, Mobile Locate Privacy Policy and Location-Based Privacy Policy. All information exchanged is SSL encrypted on our secure servers. We never sell, rent or give away user data. For added security and privacy control, each phone you register is required to opt-in to Mobile Locate. Once permission is given, users will receive an SMS text welcome indicating they’ve signed up for locate services. Users will also receive periodic reminders to verify opt-in status.
  • Will your service drain my phone's battery?

    No, since there is no application running on your mobile device, battery life is not impacted.
  • Additional questions?

    We're here to help! Call us direct at 1.661.294.6805 or contact us via e-mail.